Legal

Privacy policy

Learn how we handle your data and protect your privacy.

Privacy policy

Privacy Policy

Effective Date: [Insert Date]
Website: [yourdomain.co.uk]
Business Name: [Your Business Name]

1. Introduction

This Privacy Policy explains how [Your Business Name] (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website or place an order with us.

We are committed to protecting your privacy in accordance with the UK GDPR and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal data:

a) Information you provide

  • Name
  • Phone number
  • Email address
  • Delivery address
  • Order details

b) Payment information

  • Payment details are processed securely via third-party payment providers
  • We do not store full card details

c) Automatically collected data

  • IP address
  • Browser type
  • Device information
  • Website usage data (via cookies)

3. How We Use Your Information

We use your data to:

  • Process and deliver your orders
  • Communicate with you about your order
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and ensure security
  • Send marketing communications (only if you opt in)

4. Legal Basis for Processing

We process your data under the following legal bases:

  • Contractual necessity – to fulfil your order
  • Legitimate interests – to improve services and prevent fraud
  • Consent – for marketing communications

5. Sharing Your Information

We may share your data with:

  • Payment providers (e.g. card processors)
  • Delivery drivers or delivery platforms
  • IT and website service providers

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data only as long as necessary:

  • Order records: for accounting and legal obligations
  • Contact details: for customer service and support
  • Marketing data: until you withdraw consent

7. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Cookies

We use cookies to:

  • Improve website functionality
  • Analyse website traffic
  • Enhance user experience

You can control cookies through your browser settings.

(See our Cookie Policy for more details.)

9. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • SSL encryption
  • Secure payment gateways
  • Restricted access to personal data

10. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

  • Business Name: [Your Business Name]
  • Email: [Your Email Address]
  • Phone: [Your Phone Number]
  • Address: [Your Business Address]