Legal

Terms & conditions

Please review our ordering and delivery terms.

Terms & conditions

Terms & Conditions

Effective Date: 16/04/2026
Website: mychopsticks.co.uk
Business Name: Chopsticks Chinese Takeaway 

1. About Us

This website is operated by [Your Business Name], a takeaway food business based in the United Kingdom.

By placing an order through our website, you agree to be bound by these Terms & Conditions.

2. Orders

  • All orders are subject to availability and acceptance.
  • Once an order is placed, you will receive a confirmation via email or SMS.
  • We reserve the right to refuse or cancel any order at our discretion (e.g. suspected fraud, system errors, or out-of-stock items).

3. Pricing & Payment

  • All prices are displayed in GBP (£) and include VAT where applicable.
  • Prices may change without prior notice.
  • Payment must be made at the time of ordering via our secure online payment system.
  • We accept major debit/credit cards and other available online payment methods.

4. Delivery & Collection

Delivery

  • Delivery times are estimates only and may vary due to traffic, weather, or high demand.
  • We are not liable for delays beyond our control.
  • Please ensure your delivery address and contact details are correct.

Collection

  • Collection times are estimates.
  • Orders must be collected within a reasonable time after preparation.

5. Cancellations & Refunds

  • Orders can only be cancelled before preparation begins.
  • Once food preparation has started, cancellations are not possible.
  • Refunds may be issued in cases such as:
    • Incorrect order
    • Missing items
    • Proven quality issues
  • Refunds will be processed using the original payment method.

6. Food Allergies & Dietary Requirements

  • Customers must inform us of any allergies or dietary requirements before placing an order.
  • While we take care, we cannot guarantee that dishes are completely allergen-free due to shared kitchen environments.

7. User Responsibilities

You agree:

  • Not to misuse the website
  • Not to place fraudulent or false orders
  • To provide accurate personal and delivery information

8. Intellectual Property

All content on this website (including text, images, branding) belongs to [Your Business Name] and may not be copied or used without permission.

9. Limitation of Liability

  • We are not responsible for indirect or consequential losses.
  • Our liability is limited to the value of your order.

10. Privacy

Your personal data is handled in accordance with our Privacy Policy.
We only use your data to process orders and improve our services.

11. Changes to Terms

We reserve the right to update these Terms & Conditions at any time.
Changes will be posted on this page.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

13. Contact Us

If you have any questions, please contact us:

  • Business Name: chopsticks
  • Phone: xxx
  • Email: hello@mychopsticks.co.uk
  • Address: xxx